/* ─────────────────────────────────────────
   TOKENS
───────────────────────────────────────── */
:root {
  --c-bg:         #f5f5f7;
  --c-surface:    #ffffff;
  --c-border:     #d2d2d7;
  --c-border-lt:  #ebebeb;
  --c-text-1:     #1d1d1f;
  --c-text-2:     #515154;
  --c-text-3:     #86868b;
  --c-blue:       #0066cc;
  --c-blue-lt:    #e8f4ff;
  --c-blue-dk:    #004499;
  --c-green:      #008736;
  --c-green-lt:   #e8f9ed;
  --c-amber:      #b45309;
  --c-amber-lt:   #fff7eb;
  --c-red:        #cc2027;
  --c-red-lt:     #ffebei;
  --c-violet:     #5e5ce6;
  --c-violet-lt:  #f0f0ff;
  --c-sidebar:    rgba(255, 255, 255, 0.75);
  --c-sidebar-2:  rgba(0, 0, 0, 0.05);
  --c-sidebar-3:  rgba(0, 0, 0, 0.1);
  --c-sidebar-t:  #515154;
  --c-sidebar-ta: #1d1d1f;
  --sidebar-w:    230px;
  --topbar-h:     56px;
  --r-sm:         8px;
  --r:            12px;
  --r-lg:         16px;
  --r-xl:         24px;
  --sh-sm:        0 2px 8px rgba(0,0,0,.04);
  --sh:           0 4px 16px rgba(0,0,0,.06);
  --sh-lg:        0 20px 48px rgba(0,0,0,.12), 0 8px 16px rgba(0,0,0,.04);
  --sh-focus:     0 0 0 4px rgba(0,102,204,0.15);
  --sh-focus-err: 0 0 0 4px rgba(204,32,39,0.15);
  --font: -apple-system, BlinkMacSystemFont, "SF Pro Text", "SF Pro", "PingFang SC", "Helvetica Neue", sans-serif;
  --mono: 'SF Mono', 'JetBrains Mono', monospace;
  --ease: cubic-bezier(0.25, 0.1, 0.25, 1);
}
/* ─────────────────────────────────────────
   RESET & BASE
───────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html, body { height: 100%; overflow: hidden; }
body {
  font-family: var(--font);
  font-size: 13px;
  color: var(--c-text-1);
  background: var(--c-bg);
  display: flex;
  -webkit-font-smoothing: antialiased;
}
button { font-family: var(--font); cursor: pointer; }
input, select, textarea { font-family: var(--font); }
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--c-border); border-radius: 99px; }
::-webkit-scrollbar-thumb:hover { background: #c5cad5; }

/* ─────────────────────────────────────────
   SIDEBAR
───────────────────────────────────────── */
.sidebar {
  width: var(--sidebar-w);
  flex-shrink: 0;
  background: var(--c-sidebar);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-right: 1px solid var(--c-border);
  display: flex;
  flex-direction: column;
  height: 100vh;
  user-select: none;
}
.sb-logo {
  height: var(--topbar-h);
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 0 16px;
  border-bottom: 1px solid var(--c-border-lt);
}
.sb-logo-mark {
  width: 28px; height: 28px;
  background: var(--c-blue);
  border-radius: 7px;
  display: flex; align-items: center; justify-content: center;
  font-size: 14px; font-weight: 700; color: #fff;
  flex-shrink: 0; box-shadow: var(--sh-sm);
}
.sb-logo-text { color: var(--c-text-1); font-weight: 600; font-size: 15px; letter-spacing: -0.2px; }
.sb-logo-ver  { color: var(--c-text-3); font-size: 10px; font-family: var(--mono); }
.sb-nav { flex: 1; padding: 12px 12px; overflow-y: auto; }
.sb-sec {
  font-size: 11px; font-weight: 600; color: var(--c-text-3);
  letter-spacing: .4px; text-transform: uppercase;
  padding: 16px 8px 6px;
}
.sb-item {
  display: flex; align-items: center; gap: 8px;
  padding: 8px 10px; border-radius: var(--r-sm);
  color: var(--c-sidebar-t); cursor: pointer;
  font-size: 13.5px; font-weight: 500;
  transition: all .15s var(--ease); margin-bottom: 2px;
}
.sb-item:hover { background: var(--c-sidebar-2); color: var(--c-sidebar-ta); }
.sb-item.active { background: var(--c-blue-lt); color: var(--c-blue); font-weight: 600; }
.sb-item .ico { font-size: 18px; width: 20px; display:flex; align-items:center; justify-content:center; flex-shrink: 0; }
.sb-badge {
  margin-left: auto; font-size: 11px; font-weight: 600;
  min-width: 20px; height: 20px; padding: 0 6px;
  border-radius: 99px; display: flex; align-items: center; justify-content: center;
}
.badge-blue   { background: var(--c-blue-lt); color: var(--c-blue); }
.badge-amber  { background: var(--c-amber-lt); color: var(--c-amber); }
.badge-violet { background: var(--c-violet-lt); color: var(--c-violet); }
.badge-gray   { background: var(--c-border-lt); color: var(--c-text-2); }
.sb-foot {
  border-top: 1px solid var(--c-border-lt);
  padding: 12px;
}
.sb-user {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 10px; border-radius: var(--r-sm);
  cursor: pointer; transition: background .15s;
}
.sb-user:hover { background: var(--c-sidebar-2); }
.sb-user-av {
  width: 32px; height: 32px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 600; color: #fff; flex-shrink: 0;
  background: var(--c-blue); box-shadow: var(--sh-sm);
}
.sb-user-name { font-size: 13px; font-weight: 600; color: var(--c-text-1); }
.sb-user-role { font-size: 11px; color: var(--c-text-3); margin-top: 2px; }

/* ─────────────────────────────────────────
   SHELL & TOPBAR
───────────────────────────────────────── */
.shell { flex: 1; display: flex; flex-direction: column; overflow: hidden; min-width: 0; }
.topbar {
  height: var(--topbar-h); flex-shrink: 0;
  background: rgba(255, 255, 255, 0.85); backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--c-border);
  display: flex; align-items: center; padding: 0 24px; gap: 0; z-index: 100;
}
.topbar-breadcrumb { display: flex; align-items: center; gap: 6px; font-size: 13.5px; }
.bc-item { color: var(--c-text-2); cursor: pointer; transition: color .15s; }
.bc-item:hover { color: var(--c-blue); }
.bc-sep { color: var(--c-text-3); font-size: 16px; margin: 0 4px; }
.bc-current { color: var(--c-text-1); font-weight: 600; }
.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 12px; }
.role-pill {
  display: flex; align-items: center; gap: 6px;
  border: 1px solid var(--c-border); border-radius: 99px; background: #fff;
  padding: 4px 12px 4px 6px; font-size: 12.5px; font-weight: 500;
  color: var(--c-text-2); cursor: pointer; transition: all .15s; box-shadow: var(--sh-sm);
}
.role-pill:hover { border-color: var(--c-blue); color: var(--c-blue); box-shadow: 0 2px 6px rgba(0,102,204,0.1); }
.role-pill-av {
  width: 22px; height: 22px; border-radius: 50%;
  background: var(--c-blue);
  display: flex; align-items: center; justify-content: center;
  font-size: 10px; font-weight: 700; color: #fff;
}

/* ─── Buttons ─── */
.btn {
  display: inline-flex; align-items: center; justify-content: center;
  gap: 5px; border: none; border-radius: var(--r-sm);
  font-size: 13px; font-weight: 500; cursor: pointer;
  transition: all .15s var(--ease); white-space: nowrap; line-height: 1;
}
.btn-md { padding: 7px 14px; height: 32px; }
.btn-sm { padding: 5px 10px; height: 28px; font-size: 12px; }
.btn-xs { padding: 3px 8px; height: 24px; font-size: 11.5px; }
.btn-primary { background: var(--c-blue); color: #fff; }
.btn-primary:hover { background: var(--c-blue-dk); }
.btn-primary:active { transform: scale(.98); }
.btn-secondary { background: var(--c-bg); border: 1px solid var(--c-border); color: var(--c-text-2); }
.btn-secondary:hover { background: #e8eaf0; color: var(--c-text-1); border-color: #c8cdd8; }
.btn-ghost { background: transparent; color: var(--c-text-2); }
.btn-ghost:hover { background: var(--c-bg); color: var(--c-text-1); }
.btn-success { background: var(--c-green); color: #fff; }
.btn-success:hover { background: #047857; }
.btn-danger  { background: var(--c-red); color: #fff; }
.btn-danger:hover  { background: #b91c1c; }
.btn-danger-ghost  { background: transparent; color: var(--c-red); border: 1px solid #fca5a5; }
.btn-danger-ghost:hover  { background: var(--c-red-lt); }
.btn-icon {
  width: 28px; height: 28px; padding: 0;
  background: transparent; border: 1px solid transparent;
  border-radius: var(--r-sm); color: var(--c-text-3); font-size: 14px;
}
.btn-icon:hover { background: var(--c-bg); border-color: var(--c-border); color: var(--c-text-2); }

/* ─── Content Area ─── */
.content { flex: 1; overflow: hidden; display: flex; }
/* ─────────────────────────────────────────
   LIST VIEW
───────────────────────────────────────── */
#view-list {
  flex: 1; display: flex; flex-direction: column;
  overflow: hidden; padding: 18px 20px; gap: 14px;
}
.stats-row { display: grid; grid-template-columns: repeat(4,1fr); gap: 10px; flex-shrink: 0; }
.stat-card {
  background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 14px 16px;
  display: flex; align-items: flex-start; gap: 10px;
  transition: box-shadow .15s var(--ease);
}
.stat-card:hover { box-shadow: var(--sh-sm); }
.stat-ic {
  width: 34px; height: 34px; border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  font-size: 15px; flex-shrink: 0;
}
.stat-val { font-size: 22px; font-weight: 700; letter-spacing: -.5px; line-height: 1; }
.stat-lbl { font-size: 11.5px; color: var(--c-text-2); margin-bottom: 4px; }
.stat-sub { font-size: 11px; color: var(--c-text-3); margin-top: 3px; }

/* FILTER BAR */
.filter-bar {
  background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); padding: 10px 14px;
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  flex-wrap: wrap; flex-shrink: 0;
}
.filter-bar-left, .filter-bar-right { display: flex; align-items: center; gap: 8px; }
.filter-bar-left { flex-wrap: wrap; flex: 1; min-width: 0; }
.filter-bar-right { flex-shrink: 0; }
.search-wrap {
  display: flex; align-items: center; gap: 7px;
  background: var(--c-bg); border: 1px solid var(--c-border);
  border-radius: var(--r-sm); padding: 0 10px;
  height: 30px; flex: 1; max-width: 280px;
  transition: border-color .15s, box-shadow .15s;
}
.search-wrap:focus-within { border-color: var(--c-blue); background: #fff; box-shadow: var(--sh-focus); }
.search-wrap input {
  border: none; background: transparent;
  font-size: 12.5px; color: var(--c-text-1); outline: none; width: 100%;
}
.search-wrap input::placeholder { color: var(--c-text-3); }
.search-ico { font-size: 12px; color: var(--c-text-3); flex-shrink: 0; }
.flt-select {
  height: 30px; border: 1px solid var(--c-border);
  border-radius: var(--r-sm); padding: 0 8px;
  font-size: 12.5px; color: var(--c-text-2);
  background: #fff; outline: none; cursor: pointer;
  transition: border-color .15s, box-shadow .15s;
}
.flt-select:focus { border-color: var(--c-blue); box-shadow: var(--sh-focus); }
.chip-group { display: flex; gap: 5px; margin-left: 4px; }
.chip {
  height: 26px; padding: 0 10px; border-radius: 99px;
  font-size: 12px; font-weight: 500; cursor: pointer;
  border: 1px solid var(--c-border); background: #fff;
  color: var(--c-text-2); transition: all .15s;
  display: flex; align-items: center;
}
.chip:hover { border-color: #b0b8cc; color: var(--c-text-1); }
.chip.active { background: var(--c-blue-lt); border-color: #93c5fd; color: var(--c-blue); }
/* TABLE */
.table-wrap {
  flex: 1; background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); overflow: auto; min-height: 0;
}
table { width: 100%; border-collapse: collapse; }
thead th {
  text-align: left; padding: 9px 14px; font-size: 11px;
  font-weight: 700; color: var(--c-text-3); text-transform: uppercase;
  letter-spacing: .6px; background: var(--c-bg);
  border-bottom: 1px solid var(--c-border); white-space: nowrap;
  position: sticky; top: 0; z-index: 2;
}
thead th:first-child { border-radius: var(--r-lg) 0 0 0; }
thead th:last-child  { border-radius: 0 var(--r-lg) 0 0; }
tbody tr {
  border-bottom: 1px solid var(--c-border-lt);
  cursor: pointer; transition: background .1s;
}
tbody tr:last-child { border-bottom: none; }
tbody tr:hover { background: #f8faff; }
tbody tr.sla-overdue { background: #fff8f8; }
tbody tr.sla-overdue:hover { background: #fff0f0; }
tbody td { padding: 11px 14px; vertical-align: middle; }
.tk-id { font-family: var(--mono); font-size: 11.5px; color: var(--c-blue); font-weight: 500; }
.tk-title { font-weight: 500; font-size: 13px; color: var(--c-text-1); }
.tk-sub { font-size: 11.5px; color: var(--c-text-3); margin-top: 2px; }
.av-sm {
  width: 22px; height: 22px; border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  font-size: 9.5px; font-weight: 700; color: #fff; flex-shrink: 0;
}
.av-blue   { background: linear-gradient(135deg, #2563eb, #60a5fa); }
.av-green  { background: linear-gradient(135deg, #059669, #34d399); }
.av-violet { background: linear-gradient(135deg, #7c3aed, #a78bfa); }
.av-amber  { background: linear-gradient(135deg, #d97706, #fbbf24); }
.av-rose   { background: linear-gradient(135deg, #e11d48, #fb7185); }
.assignee-cell { display: flex; align-items: center; gap: 6px; font-size: 12.5px; }

/* BADGES */
.badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 8px; border-radius: 99px;
  font-size: 11.5px; font-weight: 500; white-space: nowrap;
}
.bd-dot { width: 5px; height: 5px; border-radius: 50%; flex-shrink: 0; }
.bd-pending  { background: #fef9ec; color: #92400e; border: 1px solid #fde68a; }
.bd-pending .bd-dot  { background: var(--c-amber); }
.bd-inprog   { background: #eff6ff; color: #1e40af; border: 1px solid #bfdbfe; }
.bd-inprog .bd-dot   { background: var(--c-blue); animation: pulse 2s infinite; }
.bd-review   { background: var(--c-violet-lt); color: #5b21b6; border: 1px solid #ddd6fe; }
.bd-review .bd-dot   { background: var(--c-violet); }
.bd-closed   { background: var(--c-green-lt); color: #065f46; border: 1px solid #a7f3d0; }
.bd-closed .bd-dot   { background: var(--c-green); }
.bd-urgent   { background: var(--c-red-lt); color: #991b1b; border: 1px solid #fecaca; }
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:.4} }
.pri-tag {
  display: inline-flex; align-items: center; gap: 3px;
  font-size: 11px; font-weight: 600; padding: 2px 7px; border-radius: 4px;
}
.pri-high  { background: #fee2e2; color: #dc2626; }
.pri-mid   { background: #fef9ec; color: #d97706; }
.pri-low   { background: #f0fdf4; color: #16a34a; }
.sla-ok  { font-size: 12px; color: var(--c-text-2); }
.sla-bad { font-size: 12px; color: var(--c-red); font-weight: 600; }
.no-data { text-align: center; padding: 48px; color: var(--c-text-3); font-size: 13px; }
/* ─────────────────────────────────────────
   DETAIL VIEW
───────────────────────────────────────── */
#view-detail { flex: 1; display: none; overflow: hidden; }
#view-detail.active { display: flex; }
.det-main {
  flex: 1; overflow-y: auto; padding: 0;
  display: flex; flex-direction: column; min-width: 0;
}
.det-sidebar {
  width: 260px; flex-shrink: 0;
  border-left: 1px solid var(--c-border);
  background: var(--c-surface); overflow-y: auto;
  display: flex; flex-direction: column;
}
.det-topbar {
  position: sticky; top: 0; z-index: 10;
  background: var(--c-surface); border-bottom: 1px solid var(--c-border);
  padding: 12px 20px; display: flex; align-items: center; gap: 10px;
}
.det-topbar-left { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; }
.det-ticket-id { font-family: var(--mono); font-size: 11.5px; color: var(--c-blue); font-weight: 500; flex-shrink: 0; }
.det-title {
  font-size: 14px; font-weight: 600; color: var(--c-text-1);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.det-topbar-actions { display: flex; align-items: center; gap: 6px; flex-shrink: 0; }
.det-body { padding: 16px 20px; display: flex; flex-direction: column; gap: 12px; }
.det-card {
  background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); overflow: hidden;
}
.det-card-hd {
  padding: 11px 16px; border-bottom: 1px solid var(--c-border-lt);
  display: flex; align-items: center; justify-content: space-between;
  background: var(--c-bg);
}
.det-card-title {
  font-size: 11.5px; font-weight: 700; color: var(--c-text-2);
  text-transform: uppercase; letter-spacing: .5px;
  display: flex; align-items: center; gap: 6px;
}
.det-card-bd { padding: 16px; }
.fg { display: grid; gap: 12px; }
.fg-2 { grid-template-columns: 1fr 1fr; }
.fg-3 { grid-template-columns: 1fr 1fr 1fr; }
.fg-full { grid-column: 1/-1; }
.fld { display: flex; flex-direction: column; gap: 4px; }
.fld-lbl {
  font-size: 10.5px; font-weight: 700; color: var(--c-text-3);
  text-transform: uppercase; letter-spacing: .4px;
}
.fld-val {
  font-size: 13px; color: var(--c-text-1);
  background: var(--c-bg); border: 1px solid var(--c-border);
  border-radius: var(--r-sm); padding: 7px 10px;
  min-height: 32px; display: flex; align-items: center; line-height: 1.5;
}
.fld-val.multi { align-items: flex-start; min-height: 64px; padding: 9px 10px; line-height: 1.7; word-break: break-all; }
/* ─────────────────────────────────────────
   ASSIGNMENT PANEL
───────────────────────────────────────── */
.assign-panel {
  background: var(--c-blue-lt); border: 1px solid #bfdbfe;
  border-radius: var(--r-lg); padding: 14px;
  display: none; flex-direction: column; gap: 10px;
  animation: fadeSlide .2s var(--ease);
}
.assign-panel.open { display: flex; }
.assign-panel-title { font-size: 12.5px; font-weight: 600; color: var(--c-blue); display: flex; align-items: center; gap: 6px; }
.assignee-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.assignee-card {
  display: flex; align-items: center; gap: 9px;
  padding: 9px 11px; border-radius: var(--r-sm);
  border: 1.5px solid var(--c-border); background: #fff;
  cursor: pointer; transition: all .15s;
}
.assignee-card:hover { border-color: var(--c-blue); background: #f0f7ff; }
.assignee-card.selected { border-color: var(--c-blue); background: #dbeafe; }
.assignee-card-info { flex: 1; min-width: 0; }
.assignee-card-name { font-size: 12.5px; font-weight: 600; color: var(--c-text-1); }
.assignee-card-store { font-size: 11px; color: var(--c-text-3); margin-top: 1px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.assignee-card-phone { font-size: 11px; color: var(--c-blue); margin-top: 1px; }
.assign-sla-row { display: flex; align-items: center; gap: 8px; }
.assign-sla-row label { font-size: 12px; color: var(--c-text-2); white-space: nowrap; }
.assign-sla-sel {
  height: 30px; border: 1px solid var(--c-border); border-radius: var(--r-sm);
  padding: 0 8px; font-size: 12.5px; color: var(--c-text-1);
  background: #fff; outline: none; cursor: pointer;
  transition: border-color .15s, box-shadow .15s;
}
.assign-sla-sel:focus { border-color: var(--c-blue); box-shadow: var(--sh-focus); }
.assign-note {
  border: 1.5px solid var(--c-border); border-radius: var(--r-sm);
  padding: 8px 10px; font-size: 12.5px; width: 100%;
  resize: none; height: 60px; outline: none;
  transition: border-color .15s, box-shadow .15s;
  font-family: var(--font); color: var(--c-text-1);
}
.assign-note:focus { border-color: var(--c-blue); box-shadow: var(--sh-focus); }
.assign-actions { display: flex; justify-content: flex-end; gap: 6px; }
/* ─────────────────────────────────────────
   COMMUNICATION PANEL
───────────────────────────────────────── */
.comm-panel {
  background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); overflow: hidden;
}
.timeline { padding: 4px 0; }
.tl-item {
  display: flex; gap: 10px; padding: 14px 16px; position: relative;
}
.tl-item:not(:last-child) { border-bottom: 1px solid var(--c-border-lt); }
.tl-item:not(:last-child)::after {
  content: ''; position: absolute;
  left: 27px; top: 46px; bottom: 0;
  width: 1px; background: var(--c-border-lt);
}
.tl-av {
  width: 28px; height: 28px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 10.5px; font-weight: 700; color: #fff;
  flex-shrink: 0; z-index: 1;
}
.tl-body { flex: 1; min-width: 0; }
.tl-head {
  display: flex; align-items: baseline; gap: 7px;
  margin-bottom: 5px; flex-wrap: wrap;
}
.tl-name  { font-size: 12.5px; font-weight: 600; color: var(--c-text-1); }
.tl-role  { font-size: 10.5px; font-weight: 500; padding: 1px 6px; border-radius: 99px; }
.tl-cs    { background: var(--c-blue-lt); color: var(--c-blue); }
.tl-biz   { background: var(--c-green-lt); color: var(--c-green); }
.tl-sys   { background: #f3f4f6; color: #6b7280; }
.tl-time  { font-size: 11px; color: var(--c-text-3); margin-left: auto; white-space: nowrap; }
.tl-bubble {
  background: var(--c-bg); border: 1px solid var(--c-border);
  border-radius: 0 var(--r) var(--r) var(--r);
  padding: 10px 12px; font-size: 13px;
  color: var(--c-text-1); line-height: 1.65; word-break: break-word;
}
.tl-bubble.biz { background: #f0fdf4; border-color: #bbf7d0; }
.tl-bubble.sys {
  background: transparent; border: none; padding: 0;
  font-size: 12px; color: var(--c-text-3); font-style: italic;
}
.tl-files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.tl-file {
  display: flex; align-items: center; gap: 5px;
  padding: 4px 9px; background: #fff;
  border: 1px solid var(--c-border); border-radius: var(--r-sm);
  font-size: 11.5px; color: var(--c-text-2);
  cursor: pointer; transition: all .15s;
}
.tl-file:hover { border-color: var(--c-blue); color: var(--c-blue); }
.tl-file-ico { font-size: 13px; }
/* mention highlight */
.mention-highlight { color: var(--c-blue); font-weight: 600; }
/* ── INPUT AREA ── */
.comm-input-wrap { border-top: 1px solid var(--c-border); }
.comm-editor { position: relative; }
.comm-textarea {
  width: 100%; min-height: 88px; max-height: 200px;
  border: none; padding: 12px 14px;
  font-size: 13.5px; font-family: var(--font);
  color: var(--c-text-1); resize: none; outline: none;
  background: var(--c-surface); line-height: 1.6;
}
.comm-textarea::placeholder { color: var(--c-text-3); }
.file-dropzone {
  margin: 0 14px 10px; border: 1.5px dashed var(--c-border);
  border-radius: var(--r-sm); padding: 12px;
  display: none; flex-direction: column; align-items: center;
  gap: 5px; cursor: pointer; transition: all .2s; background: var(--c-bg);
}
.file-dropzone.visible { display: flex; }
.file-dropzone.drag-over { border-color: var(--c-blue); background: var(--c-blue-lt); }
.file-dropzone-ico { font-size: 20px; }
.file-dropzone-text { font-size: 12px; color: var(--c-text-2); text-align: center; }
.file-dropzone-hint { font-size: 11px; color: var(--c-text-3); }
.file-input-hidden { display: none; }
.file-preview-list {
  display: none; flex-wrap: wrap; gap: 6px; padding: 0 14px 10px;
}
.file-preview-list.has-files { display: flex; }
.file-chip {
  display: flex; align-items: center; gap: 6px;
  background: var(--c-bg); border: 1px solid var(--c-border);
  border-radius: var(--r-sm); padding: 4px 8px 4px 9px;
  font-size: 12px; color: var(--c-text-2); max-width: 200px;
}
.file-chip-ico { font-size: 13px; flex-shrink: 0; }
.file-chip-name { flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.file-chip-size { font-size: 10.5px; color: var(--c-text-3); white-space: nowrap; }
.file-chip-rm {
  width: 16px; height: 16px; border-radius: 50%;
  background: #e5e7eb; border: none;
  display: flex; align-items: center; justify-content: center;
  font-size: 9px; cursor: pointer; color: #6b7280;
  flex-shrink: 0; transition: all .1s;
}
.file-chip-rm:hover { background: #fecaca; color: var(--c-red); }
.comm-toolbar {
  display: flex; align-items: center; padding: 7px 10px;
  border-top: 1px solid var(--c-border-lt); gap: 2px; background: var(--c-bg);
}
.tool-sep { width: 1px; height: 18px; background: var(--c-border); margin: 0 4px; }
.comm-send-row { margin-left: auto; display: flex; align-items: center; gap: 6px; }
.char-count { font-size: 11px; color: var(--c-text-3); }

/* ─────────────────────────────────────────
   NOTIFICATION TRIGGER
───────────────────────────────────────── */
.notif-trigger {
  position: relative;
  width: 32px; height: 32px;
  border-radius: var(--r-sm);
  border: 1px solid var(--c-border);
  background: var(--c-surface);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; user-select: none;
  transition: border-color .15s, background .15s;
  font-size: 15px;
}
.notif-trigger:hover,
.notif-trigger.open { border-color: var(--c-blue); background: var(--c-blue-lt); }
.notif-trigger:hover .notif-panel,
.notif-trigger.open .notif-panel { display: flex; }
.notif-trigger::after {
  content: '';
  position: absolute;
  top: 100%; left: 0; right: 0;
  height: 10px;
}
.notif-badge {
  position: absolute;
  top: -5px; right: -5px;
  min-width: 16px; height: 16px; padding: 0 4px;
  border-radius: 99px; background: var(--c-red); color: #fff;
  font-size: 9.5px; font-weight: 700;
  display: flex; align-items: center; justify-content: center; line-height: 1;
  border: 1.5px solid var(--c-surface);
}
.notif-panel {
  display: none;
  position: absolute; top: calc(100% + 8px); right: 0;
  width: 320px;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-radius: var(--r-lg);
  box-shadow: var(--sh-lg);
  z-index: 150;
  flex-direction: column; overflow: hidden;
  animation: fadeSlide .15s var(--ease);
}
.notif-panel-hd {
  padding: 10px 14px;
  border-bottom: 1px solid var(--c-border-lt);
  display: flex; align-items: center;
}
.notif-panel-title { font-size: 13px; font-weight: 600; color: var(--c-text-1); }
.notif-tabs {
  display: flex; border-bottom: 1px solid var(--c-border-lt);
  padding: 0 10px; flex-shrink: 0;
}
.notif-tab {
  padding: 7px 8px; font-size: 12px; color: var(--c-text-3);
  cursor: pointer; border-bottom: 2px solid transparent;
  transition: all .15s; margin-bottom: -1px;
  display: flex; align-items: center; gap: 4px; white-space: nowrap;
}
.notif-tab:hover { color: var(--c-text-1); }
.notif-tab.active { color: var(--c-blue); border-bottom-color: var(--c-blue); font-weight: 500; }
.notif-tab-cnt {
  min-width: 16px; height: 16px; padding: 0 4px;
  border-radius: 99px; background: var(--c-blue-lt); color: var(--c-blue);
  font-size: 9.5px; font-weight: 700;
  display: inline-flex; align-items: center; justify-content: center;
}
.notif-list { max-height: 320px; overflow-y: auto; }
.notif-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 10px 14px; cursor: pointer;
  transition: background .1s;
  border-bottom: 1px solid var(--c-border-lt);
}
.notif-item:last-child { border-bottom: none; }
.notif-item:hover { background: var(--c-bg); }
.notif-item-ico {
  width: 28px; height: 28px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: #fff; flex-shrink: 0; margin-top: 1px;
}
.notif-ico-mention  { background: var(--c-blue); }
.notif-ico-reply    { background: var(--c-green); }
.notif-ico-assigned { background: var(--c-violet); }
.notif-item-body { flex: 1; min-width: 0; }
.notif-item-meta {
  display: flex; align-items: center; gap: 5px; margin-bottom: 3px;
}
.notif-item-id {
  font-family: var(--mono); font-size: 11px; color: var(--c-blue); font-weight: 500;
}
.notif-item-from { font-size: 11.5px; font-weight: 500; color: var(--c-text-1); }
.notif-item-time { font-size: 10.5px; color: var(--c-text-3); margin-left: auto; white-space: nowrap; }
.notif-item-text {
  font-size: 12px; color: var(--c-text-2);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.notif-empty {
  padding: 32px 14px; text-align: center;
  font-size: 12.5px; color: var(--c-text-3);
}

/* ─────────────────────────────────────────
   MENTION DROPDOWN
───────────────────────────────────────── */
.mention-dropdown {
  position: absolute; left: 14px; bottom: 100%;
  background: var(--c-surface); border: 1px solid var(--c-border);
  border-radius: var(--r-lg); box-shadow: var(--sh-lg);
  min-width: 200px; max-height: 200px; overflow-y: auto;
  z-index: 100; animation: fadeSlide .15s var(--ease);
}
.mention-item {
  display: flex; align-items: center; gap: 9px;
  padding: 8px 12px; cursor: pointer; transition: background .1s;
  font-size: 13px;
}
.mention-item:hover, .mention-item.active { background: var(--c-blue-lt); }
.mention-item-name { font-weight: 500; color: var(--c-text-1); }
.mention-item-sub { font-size: 11px; color: var(--c-text-3); margin-top: 1px; }

/* ─────────────────────────────────────────
   DETAIL SIDEBAR (right panel)
───────────────────────────────────────── */
.ds-blk { padding: 14px; border-bottom: 1px solid var(--c-border-lt); }
.ds-blk:last-child { border-bottom: none; }
.ds-lbl {
  font-size: 10px; font-weight: 700; color: var(--c-text-3);
  text-transform: uppercase; letter-spacing: .6px; margin-bottom: 9px;
}
.prog-steps { display: flex; flex-direction: column; gap: 0; }
.prog-step {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 6px 0; position: relative;
}
.prog-step:not(:last-child) .ps-line {
  position: absolute; left: 10px; top: 26px;
  width: 1px; height: calc(100% - 10px); background: var(--c-border);
}
.ps-ic {
  width: 20px; height: 20px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 9px; font-weight: 700; flex-shrink: 0; z-index: 1;
}
.ps-done    { background: var(--c-green); color: #fff; }
.ps-current { background: var(--c-blue); color: #fff; }
.ps-future  { background: #e5e7eb; color: #9ca3af; border: 1px solid var(--c-border); }
.ps-info { flex: 1; min-width: 0; padding-top: 1px; }
.ps-name { font-size: 12px; font-weight: 500; color: var(--c-text-1); }
.ps-name.future { color: var(--c-text-3); }
.ps-time { font-size: 10.5px; color: var(--c-text-3); margin-top: 1px; }
.assignee-blk {
  display: flex; align-items: center; gap: 8px;
  padding: 8px; border-radius: var(--r-sm);
  border: 1px solid var(--c-border); background: var(--c-bg);
}
.assignee-blk-info { flex: 1; min-width: 0; }
.assignee-blk-name  { font-size: 12.5px; font-weight: 600; color: var(--c-text-1); }
.assignee-blk-store { font-size: 11px; color: var(--c-text-3); margin-top: 1px; }
.assignee-blk-phone { font-size: 11px; color: var(--c-blue); margin-top: 2px; }
.info-list { display: flex; flex-direction: column; gap: 8px; }
.info-row { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.info-key { font-size: 11.5px; color: var(--c-text-3); flex-shrink: 0; }
.info-val { font-size: 12.5px; font-weight: 500; color: var(--c-text-1); text-align: right; }
.qa-list { display: flex; flex-direction: column; gap: 4px; }
.qa-btn {
  display: flex; align-items: center; gap: 7px;
  padding: 7px 10px; border-radius: var(--r-sm);
  font-size: 12.5px; cursor: pointer;
  border: 1px solid var(--c-border); background: #fff;
  color: var(--c-text-2); transition: all .15s;
  width: 100%; text-align: left; font-family: var(--font); font-weight: 400;
}
.qa-btn:hover { border-color: #b0b8cc; color: var(--c-text-1); background: var(--c-bg); }
.qa-btn.danger { color: var(--c-red); }
.qa-btn.danger:hover { border-color: #fca5a5; background: var(--c-red-lt); }
/* ─────────────────────────────────────────
   BIZ RESPONSE PANEL
───────────────────────────────────────── */
.biz-panel {
  background: #f0fdf4; border: 1.5px solid #bbf7d0;
  border-radius: var(--r-lg); padding: 14px;
  display: none; flex-direction: column; gap: 10px;
  animation: fadeSlide .2s var(--ease);
}
.biz-panel.open { display: flex; }
.biz-panel-title { font-size: 12.5px; font-weight: 600; color: var(--c-green); }
.biz-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.biz-grid .full { grid-column: 1/-1; }
.form-lbl { font-size: 11.5px; font-weight: 500; color: var(--c-text-2); margin-bottom: 4px; }
.form-sel, .form-inp {
  width: 100%; height: 32px;
  border: 1px solid var(--c-border); border-radius: var(--r-sm);
  padding: 0 9px; font-size: 12.5px; font-family: var(--font);
  color: var(--c-text-1); background: #fff; outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.form-sel:focus, .form-inp:focus { border-color: var(--c-green); box-shadow: 0 0 0 3px rgba(5,150,105,0.15); }
.form-ta {
  width: 100%; min-height: 80px;
  border: 1px solid var(--c-border); border-radius: var(--r-sm);
  padding: 8px 9px; font-size: 12.5px; font-family: var(--font);
  color: var(--c-text-1); background: #fff; outline: none;
  resize: none; transition: border-color .15s, box-shadow .15s;
}
.form-ta:focus { border-color: var(--c-green); box-shadow: 0 0 0 3px rgba(5,150,105,0.15); }

/* ─────────────────────────────────────────
   MODAL
───────────────────────────────────────── */
.overlay {
  position: fixed; inset: 0;
  background: rgba(17,24,39,.45); backdrop-filter: blur(3px);
  z-index: 200; display: flex; align-items: center; justify-content: center;
  opacity: 0; pointer-events: none; transition: opacity .2s;
}
.overlay.open { opacity: 1; pointer-events: all; }
.modal {
  background: var(--c-surface); border-radius: var(--r-xl);
  box-shadow: var(--sh-lg); max-height: 90vh; overflow: hidden;
  display: flex; flex-direction: column;
  transform: translateY(12px) scale(.98);
  transition: transform .2s var(--ease); width: 660px;
}
.overlay.open .modal { transform: none; }
.modal-hd {
  padding: 16px 20px; border-bottom: 1px solid var(--c-border);
  display: flex; align-items: center; justify-content: space-between; flex-shrink: 0;
}
.modal-title { font-size: 15px; font-weight: 600; }
.modal-close {
  width: 28px; height: 28px; border-radius: var(--r-sm);
  border: none; background: transparent; font-size: 16px;
  color: var(--c-text-3); cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  transition: all .15s;
}
.modal-close:hover { background: var(--c-bg); color: var(--c-text-1); }
.modal-body { overflow-y: auto; padding: 20px; display: flex; flex-direction: column; gap: 20px; }
.msec-title {
  font-size: 11px; font-weight: 700; color: var(--c-text-3);
  text-transform: uppercase; letter-spacing: .6px;
  padding-bottom: 9px; border-bottom: 1px solid var(--c-border-lt); margin-bottom: 12px;
}
.mgrid { display: grid; gap: 12px; }
.mgrid-2 { grid-template-columns: 1fr 1fr; }
.mgrid-3 { grid-template-columns: 1fr 1fr 1fr; }
.mfull { grid-column: 1/-1; }
.mfld { display: flex; flex-direction: column; gap: 4px; }
.mlbl { font-size: 12px; font-weight: 500; color: var(--c-text-2); }
.mlbl .req { color: var(--c-red); margin-left: 2px; }
.minp, .msel, .mta {
  border: 1.5px solid var(--c-border); border-radius: var(--r-sm);
  padding: 0 10px; height: 34px; font-size: 13px;
  font-family: var(--font); color: var(--c-text-1);
  background: var(--c-surface); outline: none;
  transition: border-color .15s, box-shadow .15s; width: 100%;
}
.mta { height: auto; padding: 9px 10px; resize: none; min-height: 80px; line-height: 1.6; }
.minp:focus, .msel:focus, .mta:focus { border-color: var(--c-blue); box-shadow: var(--sh-focus); }
.modal-ft {
  padding: 12px 20px; border-top: 1px solid var(--c-border);
  display: flex; justify-content: flex-end; gap: 8px; flex-shrink: 0;
}

/* Role modal */
.role-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.role-card {
  border: 2px solid var(--c-border); border-radius: var(--r-lg);
  padding: 14px; cursor: pointer; transition: all .15s;
}
.role-card:hover { border-color: var(--c-blue); background: var(--c-blue-lt); }
.role-card.sel   { border-color: var(--c-blue); background: var(--c-blue-lt); }
.rc-ico  { font-size: 22px; margin-bottom: 6px; }
.rc-name { font-size: 13px; font-weight: 600; margin-bottom: 3px; }
.rc-desc { font-size: 11.5px; color: var(--c-text-2); line-height: 1.5; }

/* ─── FORCE CLOSE UPLOAD ─── */
.fc-upload-zone {
  display: flex; flex-direction: column; align-items: center; gap: 4px;
  border: 1.5px dashed var(--c-border); border-radius: var(--r-sm);
  padding: 14px; cursor: pointer; transition: all .2s; background: var(--c-bg);
  text-align: center;
}
.fc-upload-zone:hover { border-color: var(--c-blue); background: var(--c-blue-lt); }
.fc-upload-zone.drag-over { border-color: var(--c-blue); background: var(--c-blue-lt); }

/* ─── ANIMATIONS & TOAST ─── */
@keyframes fadeSlide {
  from { opacity: 0; transform: translateY(-6px); }
  to   { opacity: 1; transform: none; }
}
.fade-in { animation: fadeSlide .18s var(--ease) both; }
.toast {
  position: fixed; bottom: 20px; right: 20px;
  background: var(--c-text-1); color: #fff;
  padding: 10px 16px; border-radius: var(--r);
  font-size: 13px; font-weight: 500; box-shadow: var(--sh-lg);
  z-index: 999; display: flex; align-items: center; gap: 7px;
  transform: translateY(16px); opacity: 0;
  transition: all .22s var(--ease); max-width: 320px;
}
.toast.show { opacity: 1; transform: none; }
.toast.ok   { background: var(--c-green); }
.toast.warn { background: var(--c-amber); }
.toast.err  { background: var(--c-red); }

/* 返回按钮 */
.btn-back {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 5px 12px; height: 30px;
  background: var(--c-bg); border: 1px solid var(--c-border);
  border-radius: var(--r-sm); font-size: 12.5px; font-weight: 500;
  color: var(--c-text-2); cursor: pointer; transition: all .15s;
  flex-shrink: 0;
}
.btn-back:hover { background: #e8eaf0; color: var(--c-text-1); border-color: #c8cdd8; }

/* ─── REVIEW MODAL RADIO ─── */
.rv-radio-opt { display: inline-flex; cursor: pointer; }
.rv-radio-opt input[type="radio"] { position:absolute; opacity:0; width:0; height:0; pointer-events:none; }
.rv-radio-box {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 7px 16px; border-radius: var(--r-sm);
  border: 1.5px solid var(--c-border);
  font-size: 13px; font-weight: 500; color: var(--c-text-2);
  transition: all .15s var(--ease); user-select: none;
}
.rv-radio-opt input:checked + .rv-radio-pass {
  background: var(--c-green-lt); border-color: var(--c-green);
  color: var(--c-green);
}
.rv-radio-opt input:checked + .rv-radio-reject {
  background: var(--c-amber-lt); border-color: var(--c-amber);
  color: var(--c-amber);
}
.rv-radio-box:hover { border-color: #c5cad5; background: var(--c-bg); }

/* ─────────────────────────────────────────
   PERMISSIONS PAGE
───────────────────────────────────────── */
#view-permissions {
  flex: 1; display: none; overflow: hidden;
}
#view-permissions.active { display: flex; }
.perm-page {
  flex: 1; display: flex; flex-direction: column;
  padding: 18px 20px; gap: 0; overflow: hidden; min-width: 0;
}
.perm-page-hd {
  display: flex; align-items: flex-start; justify-content: space-between;
  flex-shrink: 0; margin-bottom: 16px; gap: 12px;
}
.perm-page-title { font-size: 16px; font-weight: 700; color: var(--c-text-1); }
.perm-page-sub { font-size: 12px; color: var(--c-text-3); margin-top: 3px; }
.perm-tab-bar {
  display: flex; flex-shrink: 0;
  border-bottom: 1px solid var(--c-border);
}
.perm-tab {
  padding: 9px 18px; font-size: 13px; font-weight: 500;
  color: var(--c-text-3); cursor: pointer;
  border-bottom: 2px solid transparent; margin-bottom: -1px;
  transition: all .15s; white-space: nowrap;
}
.perm-tab:hover { color: var(--c-text-1); }
.perm-tab.active { color: var(--c-blue); border-bottom-color: var(--c-blue); }
.perm-content {
  flex: 1; overflow: auto; min-height: 0;
  background: var(--c-surface);
  border: 1px solid var(--c-border);
  border-top: none;
  border-radius: 0 0 var(--r-lg) var(--r-lg);
}
.perm-table { width: 100%; border-collapse: collapse; }
.perm-table thead th {
  padding: 12px 16px; background: var(--c-bg);
  border-bottom: 2px solid var(--c-border);
  font-size: 11px; font-weight: 700; color: var(--c-text-3);
  text-transform: uppercase; letter-spacing: .5px;
  position: sticky; top: 0; z-index: 2; white-space: nowrap;
}
.perm-table thead th.perm-col-label { text-align: left; min-width: 260px; padding-left: 20px; }
.perm-table thead th.perm-col-role  { text-align: center; min-width: 120px; }
.perm-role-hd { display: flex; flex-direction: column; align-items: center; gap: 5px; padding: 4px 0; }
.perm-role-av {
  width: 30px; height: 30px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: #fff;
}
.perm-role-name { font-size: 12.5px; font-weight: 600; color: var(--c-text-1); text-transform: none; letter-spacing: 0; }
.perm-role-cnt  { font-size: 10.5px; color: var(--c-text-3); font-weight: 400; }
.perm-group-row td {
  padding: 7px 20px; font-size: 10.5px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .7px;
  border-bottom: 1px solid var(--c-border);
  border-top: 1px solid var(--c-border);
}
.perm-item-row { border-bottom: 1px solid var(--c-border-lt); transition: background .1s; }
.perm-item-row:hover { background: #fafbfc; }
.perm-item-row td { padding: 11px 16px; vertical-align: middle; }
.perm-item-row td:first-child { padding-left: 20px; }
.perm-item-info { display: flex; flex-direction: column; gap: 2px; }
.perm-item-label { font-size: 13px; font-weight: 500; color: var(--c-text-1); }
.perm-item-desc  { font-size: 11.5px; color: var(--c-text-3); }
.perm-toggle-cell { text-align: center; }
.perm-toggle {
  display: inline-flex; width: 38px; height: 22px;
  border-radius: 99px; background: #e5e7eb;
  position: relative; cursor: pointer;
  transition: background .2s var(--ease); flex-shrink: 0;
  border: none; outline: none;
}
.perm-toggle.on { background: var(--c-blue); }
.perm-toggle.locked { cursor: not-allowed; opacity: .55; }
.perm-toggle::after {
  content: ''; position: absolute;
  width: 16px; height: 16px; border-radius: 50%;
  background: #fff; top: 3px; left: 3px;
  transition: transform .2s var(--ease);
  box-shadow: 0 1px 3px rgba(0,0,0,.2);
}
.perm-toggle.on::after { transform: translateX(16px); }
.perm-users-table { width: 100%; border-collapse: collapse; }
.perm-users-table thead th {
  padding: 9px 16px; background: var(--c-bg);
  border-bottom: 1px solid var(--c-border);
  font-size: 11px; font-weight: 700; color: var(--c-text-3);
  text-transform: uppercase; letter-spacing: .5px;
  position: sticky; top: 0; z-index: 2; text-align: left; white-space: nowrap;
}
.perm-users-table tbody tr {
  border-bottom: 1px solid var(--c-border-lt); transition: background .1s;
}
.perm-users-table tbody tr:last-child { border-bottom: none; }
.perm-users-table tbody tr:hover { background: #f8faff; }
.perm-users-table tbody td { padding: 11px 16px; vertical-align: middle; }
.perm-user-cell { display: flex; align-items: center; gap: 10px; }
.perm-user-info-name  { font-size: 13px; font-weight: 600; color: var(--c-text-1); }
.perm-user-info-email { font-size: 11.5px; color: var(--c-text-3); margin-top: 1px; }
.perm-status-dot {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: 12px; font-weight: 500;
}
.perm-status-dot::before { content: ''; width: 6px; height: 6px; border-radius: 50%; }
.perm-status-active   { color: var(--c-green); }
.perm-status-active::before   { background: var(--c-green); }
.perm-status-inactive { color: var(--c-text-3); }
.perm-status-inactive::before { background: var(--c-text-3); }
.role-badge {
  display: inline-flex; align-items: center;
  padding: 2px 9px; border-radius: 99px;
  font-size: 11.5px; font-weight: 500; white-space: nowrap;
}
.rb-superadmin { background: #fef2f2; color: #991b1b; border: 1px solid #fecaca; }
.rb-admin      { background: #fff7ed; color: #9a3412; border: 1px solid #fed7aa; }
.rb-supervisor { background: var(--c-blue-lt); color: #1e40af; border: 1px solid #bfdbfe; }
.rb-agent      { background: var(--c-violet-lt); color: #5b21b6; border: 1px solid #ddd6fe; }
.rb-business   { background: var(--c-green-lt); color: #065f46; border: 1px solid #a7f3d0; }

/* ─────────────────────────────────────────
   LOGIN OVERLAY
───────────────────────────────────────── */
.login-overlay {
  position: fixed; inset: 0; z-index: 9999;
  background: rgba(245, 245, 247, 0.8);
  backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
  display: flex; align-items: center; justify-content: center;
  opacity: 0; pointer-events: none; transition: opacity .3s var(--ease);
}
.login-overlay.active { opacity: 1; pointer-events: auto; }
.login-box {
  width: 100%; max-width: 360px; padding: 40px;
  background: var(--c-surface); border-radius: var(--r-xl);
  box-shadow: var(--sh-lg); border: 1px solid rgba(255,255,255,0.4);
  display: flex; flex-direction: column;
}
.login-logo { display:flex; align-items:center; justify-content:center; gap:10px; margin-bottom: 24px; }
.sys-input-wrap {
  position: relative; display: flex; align-items: center;
}
.sys-input-ico {
  position: absolute; left: 14px; font-size: 18px; color: var(--c-text-3);
}
.sys-input {
  width: 100%; height: 44px; padding: 0 14px 0 40px;
  border: 1px solid var(--c-border); border-radius: var(--r);
  font-family: var(--font); font-size: 14px; color: var(--c-text-1);
  background: var(--c-bg); transition: all .15s; outline: none;
}
.sys-input:focus { border-color: var(--c-blue); box-shadow: var(--sh-focus); background: var(--c-surface); }
.sys-input:read-only { background: var(--c-border-lt); color: var(--c-text-2); cursor: not-allowed; }

/* ─────────────────────────────────────────
   RESPONSIVE DESIGN (MOBILE)
───────────────────────────────────────── */
.mobile-menu-btn { display: none; }
.sb-mask { display: none; }

@media (max-width: 768px) {
  .sidebar {
    position: fixed; left: -100%; top: 0; bottom: 0; z-index: 200;
    transition: left .3s cubic-bezier(0.25, 0.1, 0.25, 1);
  }
  .sidebar.active { left: 0; }
  .sb-mask {
    display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.5); z-index: 190;
    backdrop-filter: blur(4px); -webkit-backdrop-filter: blur(4px);
    opacity: 0; transition: opacity .3s;
  }
  .sb-mask.active { display: block; opacity: 1; }
  .mobile-menu-btn {
    display: flex; align-items: center; justify-content: center;
    width: 32px; height: 32px; font-size: 20px; color: var(--c-text-1);
    cursor: pointer; margin-right: 12px; border-radius: var(--r-sm);
  }
  .mobile-menu-btn:hover { background: var(--c-border-lt); }

  .stats-row { grid-template-columns: 1fr 1fr; }
  .filter-bar { flex-direction: column; align-items: stretch; height: auto; padding: 12px; gap: 12px; }
  .filter-bar-left, .filter-bar-right { flex-direction: column; align-items: stretch; width: 100%; }
  .filter-bar-left .search-wrap, .filter-bar-left .flt-select, .filter-bar-left .chip-group { width: 100%; }
  .chip-group { overflow-x: auto; white-space: nowrap; padding-bottom: 4px; }
  
  .table-wrap { overflow-x: auto; }
  .data-table { min-width: 800px; }

  .det-topbar { padding: 14px; flex-direction: column; height: auto; gap: 12px; align-items: stretch; }
  .det-topbar-actions { margin-left: 0; justify-content: flex-start; }
  .det-body { padding: 14px; }
  .det-main, .det-side { min-width: 100%; }
  
  .modal { width: 90% !important; margin: 20px auto; }
  .perm-page-hd { flex-direction: column; align-items: stretch; gap: 12px; }
  .perm-tab-bar { overflow-x: auto; }
  
  .fg { grid-template-columns: 1fr !important; gap: 12px !important; }
}